Welcome to The Hackwood Partnership
Welcome to The Hackwood Partnership, providing primary care for the local population. We hope you take the time to browse our website where you will find lots of useful information about the surgery and the services we offer. Use the search box at the top of the page if there is something specific you would like to know about.
CQC RatingWe are delighted to announce that following the Care Quality Commission inspection on 24th August 2017, the Hackwood Partnership has been rated as “GOOD” across all indicators. We believe this reflects our commitment to providing the best primary healthcare for our patients. We would like to thank every one of our staff for their hard work to address the issues that were noted in the initial report and a huge thank you, also, to our Patients and Patient Participation Group for the many messages of support that we received following the report. We look forward to continuing to provide a first class service for our local community.
Working Together - UPDATEFurther to our previous updates regarding this project, we are pleased to confirm that we have decided to proceed with the idea of our three Practices (Camrose, Gillies and Hackwood) working as a ‘Primary Care Home’. Primary Care Home is an innovative approach to strengthening and redesigning primary care. Developed by the NAPC, the model brings together a range of health and social care professionals to work together to provide enhanced personalised and preventative care for their local community. Staff come together as a complete care community drawn from; GP surgeries, community, mental health and acute trusts, social care and the voluntary sector, to focus on local population needs and provide care closer to patients’ homes. Primary care home shares some of the features of the multispecialty community provider (MCP) – its focus is on a smaller population enabling primary care transformation to happen at a fast pace, either on its own or as a foundation for larger models. The recommended size of Practices working together as a Primary Care Home is between 30,000-50,000 registered patients. Combined, we sit at around 45,000 patients which fits in well this is model. Having an integrated workforce to include primary and secondary care as well as social care is a key characteristic of this approach, as is having a strong focus on personalisation of care to create improvements in health outcomes for our patient population. The sharing of risks and rewards by working as a trio is another strong driver for the Primary Care Home initiative. We recognise that we need to be working differently in order to keep up with the demand that is modern day General Practice. We feel that our three Practices are similar in terms of our patient demographics and also our GPs are similarly minded which sits in very well with the Primary Care Home model. To start with, we are going to be working together on a small scale, most likely working together to provide clinical services. However, in time, we may expand to look into sharing other non-clinical General Practice workload. We have discussed that this may pave the way towards a merger in the future, if we decide to go down that route. Currently, there are no concrete plans for a merger, but it has certainly not been ruled out. We will be looking for feedback and suggestions as we all go through this journey together and we will be providing patients with more information as we progress. If you have any concerns at this stage, please raise them with the Practice Manager. Please do bear in mind that we are only in the very early stages of this project so we might not have all of the answers just yet.
Hearing LoopIf you wear a hearing aid or struggle to hear, we have a portable hearing loop which is available for use in all our consulting rooms. Please let the receptionist know if you would like to make use of it during your appointment.
Emails to the Practice
Please do not email the Practice with any clinical queries. All clinical queries should be dealt with over the telephone. This is for your safety.
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NHS Health Check
The NHS is offering everyone between the ages of 40 and 74 a free NHS Health Check once every five years. Click here for more details and to download the Health Check Questionnaire
Pocket Medic Videos
PocketMedic has worked with NHS doctors, nurses and patients to create a series of short films to help you to manage your health.
The films are about diabetes, respiratory and heart problems, chronic pain, wellbeing and life after cancer.
Click here for more details
Are you a carer? If so, complete this form and we'll add you to our Carer's List. Visit our Carers Page for more information