The Hackwood Partnership

Essex House, Essex Road, Basingstoke, RG21 8SU

Working Together

Further to our previous updates regarding this project, we are pleased to confirm that we have decided to proceed with the idea of our three Practices (Camrose, Gillies and Hackwood) working as a ‘Primary Care Home’.

Primary Care Home is an innovative approach to strengthening and redesigning primary care. Developed by the NAPC, the model brings together a range of health and social care professionals to work together to provide enhanced personalised and preventative care for their local community. Staff come together as a complete care community drawn from; GP surgeries, community, mental health and acute trusts, social care and the voluntary sector, to focus on local population needs and provide care closer to patients’ homes. Primary care home shares some of the features of the multispecialty community provider (MCP) – its focus is on a smaller population enabling primary care transformation to happen at a fast pace, either on its own or as a foundation for larger models.

The recommended size of Practices working together as a Primary Care Home is between 30,000-50,000 registered patients. Combined, we sit at around 45,000 patients which fits in well this is model. Having an integrated workforce to include primary and secondary care as well as social care is a key characteristic of this approach, as is having a strong focus on personalisation of care to create improvements in health outcomes for our patient population. The sharing of risks and rewards by working as a trio is another strong driver for the Primary Care Home initiative. We recognise that we need to be working differently in order to keep up with the demand that is modern day General Practice.

We feel that our three Practices are similar in terms of our patient demographics and also our GPs are similarly minded which sits in very well with the Primary Care Home model. To start with, we are going to be working together on a small scale, most likely working together to provide clinical services. However, in time, we may expand to look into sharing other non-clinical General Practice workload.

We have discussed that this may pave the way towards a merger in the future, if we decide to go down that route. Currently, there are no concrete plans for a merger, but it has certainly not been ruled out. We will be looking for feedback and suggestions as we all go through this journey together and we will be providing patients with more information as we progress. If you have any concerns at this stage, please raise them with the Practice Manager. Please do bear in mind that we are only in the very early stages of this project so we might not have all of the answers just yet.

News Posted in Uncategorized

Extended Hours/Improved Access

We would like to inform you that from April 2018 we will no longer be offering our ‘extended hours’ appointments on Monday, Tuesday & Thursday evenings from The Hackwood Partnership Site.

Our service is changing to what is known as ‘Improved Access’

This service will be available at The Camrose Medical Partnership in Western Way

We will be offering the following appointments:

GP pre-bookable appointments:  On Saturdays between 8am and 11am. These appointments will be available to book from 8.15am on the preceding Tuesday by calling the surgery.

Nurse appointments: Monday to Friday, between 6:30pm and 7:30pm, and every Saturday morning between 8am and 11am. These appointments are available by calling the surgery.

We will also be offering some same day GP appointments, Monday to Friday between 6.30pm and 8pm for patients that need to be seen on the day, but do not require urgent treatment.   These same day appointments can only be booked by the duty team.

The improved access appointments will be available for all patients registered at one of our Primary Care Home practices; Camrose Medical Partnership, Gillies Health Centre and The Hackwood Partnership.  The clinics will be staffed by clinicians from all three practices, but the clinics will be held at The Camrose Medical Partnership site.

Please note that during improved access hours our phone lines will not be open.

We hope that the improved access service will deliver a further enhanced service from extended hours, however it is important to note that this service is a pilot and will be continually reviewed.

News Posted in Uncategorized

Cryotherapy (wart) Clinic

Please note that we will not be running a cryotherapy clinic after Monday 11th June 2018.

Any patients needing this service will be referred to Basingstoke Hospital for treatment.

News Posted in Uncategorized

Frailty Focus

Watch this video to find out how you can stay healthy and strong as you get older.

News Posted in Uncategorized

Annabelle Cox-Walker Queens’ Nurse Award

Our Clinical Matron, Annabelle Cox-Walker, has received the Queen’s Nurse award.  This is given to community nurses who provide exceptional care to their patients and demonstrate a continuing passion and enthusiasm for nursing. We are all incredibly proud of her .


News Posted in Uncategorized

Dr Sarah Care

Dr Care is now on maternity leave and her patients are being looked after by the other doctors in the Surgery.

News Posted in Uncategorized

Annual Review Appointment Letters

We have introduced a new system for inviting patients to their annual reviews.

In the past, patients have been sent a different letter for each of the conditions that they have, and have found this to be quite confusing.

From now on, patients will receive one letter inviting them for a full annual review that will cover all of their conditions and n order to share the appointments evenly across the year, we are inviting patients to come in for their annual reviews around the month of their birth.

This sometimes means that patients will have two reviews close together, but in order to get this system to work effectively and efficiently, we do require patients to attend again.

Remember; Happy Birthday to you, come and have your Annual Review!!

News Posted in Uncategorized

Named Accountable GP

Since April 2015 it is a GMS contractual requirement for all patients to have a named GP (also known as registered or usual GP) to every patient. Here at The Hackwood Partnership we have always provided a personal list service and therefore you already have one. You will have been advised of your GPs name as part of the registration process. Should you be unaware of who your named GP is then please do contact our reception team.

News Posted in Uncategorized