The Hackwood Partnership

Essex House, Essex Road, Basingstoke, RG21 8SU



We offer pre-bookable appointments with all doctors that can be booked several weeks in advance by telephone, at the reception desk and online.

Our Duty Team run a triage service for those patients requiring urgent appointments, staffed by a triage nurse and the duty doctor. They will call all patients first and offer an appointment if necessary. If you require an urgent appointment on the same day, please call the surgery at 08.15.  It is vital, particularly for emergency appointments, that you are able to inform the receptionist why you might need an appointment.  The clinical team are then able to prioritise requests and ensure that urgent or unwell patients are seen and assessed quickly and efficiently.  If you are not able to let the reception team know about your concern, you may find that your call is prioritised with less urgency.  Our staff have all signed confidentiality agreements and anything you say is strictly treated as such.

Treatment Room, Women’s Health and Chronic Disease Clinics

Appointments with the Treatment Room nurse, the Women’s Health clinic and for nurse monitoring of chronic conditions such as diabetes, asthma and hypertension can all be pre-booked.

Home Visits

If you feel you need a home visit, please try to telephone reception before 10 am.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Home visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the Practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Practice.


Doctors’ Availability:
Dr. A. Britton – Monday & Wednesday
Dr. S. Bowen – Monday morning, Tuesday & Thursday
Dr. J. Heathorn – Monday, Tuesday & Friday
Dr C. Botting – Monday, Wednesday & Thursday
Dr. C. Sykes – Monday & Friday
Dr C. O’Keeffe – Monday morning, Tuesday, Wedneday & Thursday morning
Dr R. Radhakrishnan – Monday & Friday
Dr S. Care – Currently on maternity leave
Dr L. Carney –  Wednesday morning, Thursday afternoon & Friday
Dr S. Pratt – Monday afternoon, Wednesday & Thursday morning
Dr J. Norfolk – Tuesday, Thursday & Friday