To cope with the demand for appointments our duty team will triage requests for urgent appointments.
A member of the team will initially contact you by telephone to discuss your problem and will offer an appointment if they feel that you need to be seen. This enables us to help a lot more patients as many minor ailments can be managed by telephone consultations rather than face to face appointments.
Appointments with the Treatment Room nurse, the Women’s Health clinic and for nurse monitoring of chronic conditions such as diabetes, asthma and hypertension can all be booked in advance. They do not have to be made on the day.
There are a limited number of appointments for blood tests which can be carried out at the surgery and appointments can be made via the reception desk.
Alternatively, you can have your blood test at the hospital where a walk-in service is available on week days between 7.30 am and 4.45 pm. Some blood tests e.g. glucose tolerance tests are done at the hospital on an appointment only basis. Appointments for blood tests at the hospital can be made by calling 01256 314751.
Chronic Disease Clinics
We run special clinics for patients with hypertension, asthma, COPD, diabetes and heart disease. These are run by specially trained nurses. We encourage patients to book an annual review at about the time of their birthday.
Please Click Here to submit your asthma home monitoring form
Community Nurses look after people in the community who have nursing needs but cannot leave their homes.
Health visitors deal with young children and their families.
Our Health Visitors are now based at Parklands Hospital and can be contacted on 01256 376558.
Midwives work with women during pregnancy and for the first two weeks after delivery. They work both at the Practice and the community. You will first meet them when you are 8-10 weeks pregnant at a booking appointment and subsequently at regular intervals throughout your pregnancy. Appointments are made via the reception desk.
At the Hackwood Partnership we support breastfeeding. If you need to breastfeed your baby whilst at the Surgery for an appointment and wish to have a quiet place to do this please inform the receptionist and we will endeavour to find a private room for you.
We are proud to have our own Women’s Health clinics where our specialist nurse offers a full range of Women’s Health services and procedures.
Cervical Cytology screening (smear test) is offered to all women between the ages of 25 and 65. It is a short and generally painless procedure which normally takes only a couple of minutes. A small sample of the cells from your cervix is taken and sent for screening. You will receive a letter calling you for your smear test when it is due. This is a National Screening programme and we are unable to offer cervical screening unless you have received an invitation from the screening programme. Please note that cervical screening results may take up to six weeks.
Our Women’s Health Nurse is able to offer advice on all types of contraception including the contraceptive pill, injections, implants and coils. If you would like to start contraception, would like to change for any reason or would just like to discuss your options, come along and have a chat with her. She can also help if you are experiencing unwanted side effects or are concerned about your contraception in any way.
We can offer screening for the most common sexually transmitted infections whether you have symptoms or not. We can diagnose and treat common bacterial infections such as thrush or bacterial vaginosis and you will always be treated with dignity and discretion.
The Women’s Health Nurse will also be able to give you basic advice on the menopause, pelvic floor exercises and breast-checking.
The Women’s Health clinics are run at various times including some late evenings to ensure we are as flexible as possible to meet your needs. You can also make telephone appointments.
NHS Health Checks
As we get older, we have a higher risk of developing conditions like high blood pressure, heart disease or type 2 diabetes. Your free NHS Health Check can spot early signs and help prevent these happening.
The NHS Health Check is your chance to get a free midlife MOT and this guide explains what happens at the check, when and how you get one, and how to lower your risk.
If you’re in the 40-74 age group without a pre-existing condition, you will receive a letter from us inviting you for a free NHS Health Check. Visit www.healthcheck.nhs.uk for more details.
Babies are immunised against a variety of infectious diseases as outlined below.
Our immunisation clinic is held on Tuesday and Friday mornings from 11:00 am to 12.30 pm.
You will receive notification by post that your baby is due immunisation and you will be asked to call the Surgery to make an appointment. If you cannot attend the clinic please let us know and we will organise an alternative appointment. If you have any concerns about your baby being immunised, please discuss this with your Health Visitor or doctor.
Schedule of Immunisations
1st – Diphtheria, Tetanus, aPertussis, Polio Hib
1st – Pneumococcal Conjugate vaccine
2nd – Diphtheria, Tetanus, aPertussis, Polio Hib
3rd – Diphtheria, Tetanus, aPertussis, polio Hib
2nd – Pneumococcal Conjugate vaccine
1st – MMR Pheumococcal Conjugate vaccine Booster
Diphtheria, Tetanus, aPertussis, Polio Booster
2nd – MMR